We ship orders to virtually every country in the world, and the SAL Economy Shippingis always free! No minimum order sizes or other requirements. If backordered item is included in your order,it will be shipped after all the items are prepared.Below you'll find the shipping methods currently on offer. Please note that not all shipping methods are available for all products or to all countries.
Registered SAL Economy Shipping *Not currently available.
Estimated Shipping Time
It takes approximately 14-30 days after the shipping status changes to "Shipped"or"Shipped (Tracking)".
Tracking Number
Includes a tracking number and tracking information.
Note
The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website once the order has arrived to your country. Please note that during holidays and other peak shipping seasons the delivery time may be longer than the estimated.
ePacket - REGISTERED AIR Small Packets
Estimated Shipping Time
It takes approximately 7-20 days after the shipping status changes to "Shipped"or"Shipped (Tracking)".
Tracking Number
Includes a tracking number and tracking information. Please note: in some areas, no track events will be shown after the package is dispatched from Japan.
Note
The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website once the order has arrived to your country. Please note that during holidays and other peak shipping seasons the delivery time may be longer than the estimated.
EMS - Express Mail Service
Estimated Shipping Time
It takes approximately 3-6 days after the shipping status changes to "Shipped"or"Shipped (Tracking)".
Tracking Number
Includes a tracking number and tracking information.
Note
The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website once the order has arrived to your country. Please note that during holidays and other peak shipping seasons the delivery time may be longer than the estimated.
DHL *Not currently available.
Estimated Shipping Time
It takes approximately 3-6 days after the shipping status changes to "Shipped"or"Shipped (Tracking)".
Tracking Number
Includes a tracking number and tracking information.
Note
The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website once the order has arrived to your country. Please note that during holidays and other peak shipping seasons the delivery time may be longer than the estimated.
Duties & taxes
All orders are shipped directly from our warehouse in Japan. When it arrives in your country, your order may be subject to customs duties, duties and VAT. These costs are not included in the product price. Please contact your local customs office for more information.
Return, exchange and order cancellation
No cancellation caused by customers would be accepted.No return and exchange would be accepted. Returns and exchanges are only possible if you received the wrong product, or if the product is damaged or defective.Please contact us through the Enquiry form on the site within 10 days.
If you return the products to Japan without prior notice, no reimbursement would be made.
Reimbursements could take as long as 2 months. The payment will be made to your credit card, Paypal. (Please be aware that a difference in the invoice of credit card amount and reimbursement amount may occur at the time of settlement resulting from exchange gain or loss. We cannot be held responsible for return demand.)
Please note that if a delivery cannot be made due to customer-related reasons (e.g., inaccurate address, ignoring redelivery requests, expiration of storage period), we cannot provide a refund for the shipping fee.
