Japanese Product Online Store - SaQra Mart

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Important Notice

About shipping products due to New Coronavirus Infections.

Last updated 08 October 2021(JST)

Thank you for using SaQra Mart.
With the worldwide spread of the New Coronavirus infectious disease, measures such as the suspension of international mail has been taken by many countries/regions. As a result, the number of aircraft arriving and departing Japan has been significantly reduced or suspended. Due to the disruption in transportation routes, sales to some countries and regions will be suspended temporarily from April 1 (Wednesday). Currently, orders from these countries/regions can no longer be placed. We also expect significant delays to other countries/regions where we still accept orders.


The countries we can currently ship to are as follows.
United Kingdom/Germany/Australia/New Zealand/United States/Canada/Taiwan/Hong Kong/Philippines

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Australia
Canada
Germany Germany
Hong Kong Hong Kong
New Zealand
Philippines Philippines
Taiwan Taiwan
United Kingdom United Kingdom
United States of America
(Country names are in alphabetical order.)

1. Will order that have been placed be shipped?
Order that has not yet been dispatched:
In the case of non-shipping countries, the order will be cancelled and a full refund will be issued. You will be contacted by email after the cancellation is complete. Please pay attention to the emails from our store.

Order that has been dispatched:
Order that has been dispatched cannot be cancelled. Nevertheless, it is likely the package will be returned to Japan. Please rest assured that we will proceed with cancellation and refund accordingly if a package is returned. For countries/regions where shipping is not suspended, please expect shipping and delivery to be extensively delayed.
2. When will refund occur?
Refund will be automatically processed after cancellation is completed. You will be contacted by email after the cancellation is complete. Please pay attention to the emails from our store.
3.I haven't received a reply from you.
We are currently receiving a number of enquiries and our customer service work has been delayed. It may take more than a day to reply, but we will get back to everyone, so please be patient.
SaQra Mart Operational Support
October 08, 2021(JST)