Japanese Product Online Store - SaQra Mart

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Here you can find an immediate answer to our most commonly asked questions. If you still have problems, please contact us.

Q. I have not received my order yet. Where is it?
A. The delivery time of your order depends on the chosen shipping method.
The Registered Airmail usually takes 2-4 weeks to arrive but might take a bit longer to certain countries. Please see the Shipping Info page for more information.
Q. Can I change my shipping address?
A. Yes,it is ok to change the shipping address before you place your order.
If you have placed your order,you may contact our customer service to change the address. But if the order has veen shipped, you may be charged for changing the shipping address, and need to contact USPS/UPS personally for any changes.
Q. I haven't received the order confirmation email yet.
A. The order confirmation email will be automatically sent to the registered email address after the order is completed.
If you can not receive it after a certain time after completing your order, please check your junk e-mail folder or registered e-mail address again.
Q. How can I track my order?
A. If you have chosen a shipping method that includes tracking information, you can track your order online after it has been shipped.

The order confirmation including the tracking code will be emailed to you automatically when placing an order. Some email services might consider these automated emails as spam. Please check the spam folder in case the message has ended up there.
Q. Can I change my order?
A. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order. But you can contact customer service to cancel your order before it's ships.

Do you have a question? Please send us a message and we will reply within 1 business day. We also warmly welcome feedback, questions, suggestions and ideas for improving our store & services. Your comments are important to us!
Q. Can I have my order delivered without my signature?
A. Signature is not required for unregistered SAL Economy shipping method, but you will be required to sign a proof of delivery for any registered shipping. (SAL Economy/ePacket/EMS)
Q. Is gift wrapping possible?
A. We do not provide gift wrapping service at the moment.
This means that we cannot exclude the invoice either. We will make an announcement when this service is available in the future.
Q. Can I check the status of my order?
A.You can check it from your My Account page.

Pending We are checking your payment. It takes time to confirm it occasionally.
Processing We are checking the content of your order and arranging it. The period of "Processing" sometimes takes time longer if there is a back-ordered item since we need to stock up on it from the wholesaler.
Shipped(Tracking) The order had been arranged and we packed and sent it. The tracking number was sent to you by automatic email. Please check the spam and trash folder just in case since it might be recognized as spam.
Cancel Order is sometimes canceled when we cannot arrange your order or the order from the place where we cannot provide our service. Please understand that the refund sometimes takes time to be reflected on your account.